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Support the system users by managing the escalation of queries via investigation and interaction with third parties suppliers.
Use desktop reporting tools to monitor scanning progress and performance against internal and external service level agreements. Providing performance feedback to the Session Manager.
Complete daily and weekly quality checks to ensure a consistently high level of service quality.
Maintain the examiner support portal; write and edit articles, along with uploading examiner support documentation.
Support the system user (examiner) by working closely with the RM ESM help desk, & RM development team to address and resolve system and data issues in line with agreed processes, using the tools and systems available.
Document and revise existing processes and procedures.
Sound knowledge of MS Office, especially Excel and Databases.
Preferred Skills:
Should be a graduate in any discipline with 2 to 3 years of experience in Process Executive.
Other competencies desired are Communication & Influencing, Judgment & Decision Making, Business awareness, Stress Tolerance, Team working and Planning and organizing.
Closing On: Tuesday, 31 May 2011

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Published at 19-05-2011
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